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Refund policy
Return & Refund Policy
At Villa of Rhea, customer satisfaction is at the heart of everything we do. Each product is handcrafted in small batches to ensure the highest quality and care. However, we understand that sometimes things don’t go as planned, and we’re here to make it right.
Candles
We take great pride in the craftsmanship of our candles. If your candle arrives damaged or defective, please contact us within 7 days of delivery with your order number and a photo of the issue. We’ll be happy to offer a replacement or refund once verified.
Because all candles are hand-poured to order, we cannot accept returns for reasons such as scent preference or general dissatisfaction once the product has been used. However, if you’re unsatisfied with your purchase for any reason, please reach out to us — our team will do everything possible to ensure a positive resolution.
To initiate a return or replacement, email us at [your email here] with your order details and photos of the issue.
Body Care Products
Due to the nature of skincare and body care products, we cannot accept returns once items have been opened or used for safety and hygiene reasons. If your product arrives damaged, leaking, or incorrect, please contact us within 7 days of delivery so we can replace or refund your order promptly.
If you experience any issues with your product, please reach out — your satisfaction and experience mean everything to us. Our team will personally assist in resolving your concern with care and attention.
For any issues or questions, email us at support@villaofrhea.com with your order number and a brief description of the concern.
Our Promise
We stand by the quality and integrity of every Villa of Rhea creation. Our goal is for every order to bring a touch of luxury and delight into your home. If something isn’t perfect, we’ll make it right — because your trust means everything to us.